Privacy and data security

We advise you to read carefully the following information, so you can decide in a well informed and clarified manner whether you agree or do not agree to the collection and processing of your personal data.

All information collected by Loucicentro’s website will be handled with transparency and integrity, in order to provide the best possible service.

 

Nature and collection of personal data

Personal data is constituted by any information pertaining to an identified living individual. Thus, we may collect contact or registration data (such as your name or nickname, phone number, e-mail address, mailing address or company name) or other information declared by yourself when you contact us, as well as any information or combination of information that may result in your identification either directly or indirectly.

Whenever it is necessary to collect personal data, its collection and use will be made in abidance with the General Data Protection Regulation (GDPR) established by CNPD (Comissão Nacional da Proteção de Dados, the Portuguese data protection authority), in order to assure the confidentiality and security of your personal data.

According to your consent, data processing is meant to collect, register, organize, store, consult and use data exclusively to verify your identity or make and manage contacts and matters related to subjects brought up by the users themselves in the forms designated for these purposes.

The collection and processing of data occurs through non automated, or total or partially automated means.

Any collected data will not be transmitted to any other entities or organizations, except for any possible obligations established by the current legislation, and will be processed and stored by Loucicentro.

 

Right of access/rectification of personal data

The data subject has the right to request access to and rectification or erasure of data concerning the data subject whenever they wish to do so.

 

Consequences of not agreeing to the privacy and data security policy

The data subject has the right to not authorize the collection and/or processing of data. However, this will hinder our providing of service and clarification.

 

Waiving informed consent

The data subject has the right to waive their consent to the processing of their data at any given time, without compromising the legality of any previously conducted data processing resulting from former consent.

 

Data storage

The collected data will be stored in Loucicentro’s database for the maximum period of 5 years, counting from the time they are collected.

 

Right to complain

The data subject has the right to, at any given time, submit a complaint to the authority responsible for the good execution of the General Data Protection Regulation, which is Entidade de Resolução Alternativa de Consumo (RAL):

CACCL, Centro de Arbitragem de Conflitos de Consumo

Rua dos Douradores, n.º 116, 2.º
1100-207

Phone number: 218 807 030

E-mail: director@centroarbitragemlisboa.pt / juridico@centroarbitragemlisboa.pt

Website: www.centroarbitragemlisboa.pt/

More information on: www.consumidor.pt

 

Changes to the privacy policy

We may update our Privacy and Data Security Policy in order to include any changes to our practices or the current legislation. We advise you to read this statement regularly.

 

Cookies

In accordance with the clear consent of the user, our website may use cookies. In case the user does not agree to the use of cookies, or withdraws their consent, some services may be, or become, unavailable.

Cookies are text files containing small amounts of information which allow to personalize and improve your user experience in a website. Although you provide information on your IP address, your browser, operating system and any websites through which you have come to access our own, cookies do not provide any identifiable personal information.

 

Types of cookies

Loucicentro uses the following types of cookies:

 

We commit to communicate with you in the best possible way and to respect your preferences, by collecting cookies to optimize our website and make your navigation experience whole and satisfactory.